Shipping policy

This shipping policy explains how Kaboom Zone (doing business as "Kaboom") operates its shipping procedures and how we strive to meet your expectations with every order. Whether you're a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep.

Please read this shipping policy together with our terms and conditions to familiarize yourself with the rest of our general guidelines.

Table of contents

  1. Shipping Charges
  2. Shipping Coverage
  3. Order Processing and Delivery Timelines
  4. Cash on Delivery
  5. Order Tracking
  6. Failed or Undelivered Orders
  7. Damaged or Missing Items
  8. Delayed Orders
  9. Contact Information

Shipping Charges

Free shipping on all orders above ₹1,999.

For orders below ₹1,999, a flat shipping charge of ₹79 applies. This is calculated automatically and shown at checkout before you pay, so there are never any surprises.

The free shipping threshold is applied to your order subtotal after any discounts have been deducted.

All prices displayed on our website are inclusive of GST. Shipping charges, where applicable, are shown separately at checkout.

Shipping Coverage

We deliver across India to all serviceable pin codes. If your pin code is not serviceable by our delivery partners, you will be notified at checkout.

We do not currently ship internationally.

Order Processing and Delivery Timelines

Orders are typically processed and dispatched within 1–2 business days of being placed. Orders placed on Sundays or public holidays are processed on the next business day.

Once dispatched, standard delivery takes 5 to 8 business days depending on your location. Metro cities generally receive orders faster than tier-2 and tier-3 locations, and remote pin codes may take longer.

In certain situations, we may collaborate with a third-party supplier who might handle our inventory and take charge of shipping your products. In these cases, your order may arrive in more than one shipment.

Cash on Delivery

Cash on Delivery (COD) is available on all orders across serviceable pin codes.

Please ensure someone is available to receive and pay for the order at the delivery address. Our delivery partners will make up to three delivery attempts before returning the parcel to us.

Order Tracking

Once your order is dispatched, you will receive a tracking link by email and SMS. You can also track your order at any time using the "Track your order" link in our website footer.

Failed or Undelivered Orders

If a parcel is returned to us because the address was incomplete or incorrect, nobody was available across three delivery attempts, or a COD order was refused at the door, we will contact you to arrange a redelivery.

Redelivery of a returned order may attract a shipping charge, which we will confirm with you before dispatching again.

Damaged or Missing Items

We pack every order carefully, but transit damage can occasionally happen. If your order arrives damaged, or if an item is missing, please contact us within 48 hours of delivery with photographs of the packaging and the product.

We recommend photographing the parcel before you open it if the outer packaging looks damaged on arrival. This helps us resolve claims with our delivery partner quickly.

We will arrange a replacement or a refund at no cost to you.

Delayed Orders

Unexpected delays can occur due to various reasons such as logistic challenges, inclement weather, high demand, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time. Our goal is to provide clear and accurate information so you can plan accordingly.

Understanding the inconvenience caused by delays, we offer options to maintain your satisfaction. If your order is significantly delayed, you will have the choice to continue with the order, modify it, or cancel it for a full refund. Our customer service team is always available to assist with any changes to your order.

Contact Information

If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:

  • support@kaboomzone.com

This document was last updated on 22 August 2026.